Refund and Return Policy

Effective Date: December 13, 2024

At Piraa, your satisfaction is our top priority. We strive to ensure that you are fully satisfied with your purchase. If you are not happy with your order, we offer a clear and transparent Refund and Return Policy to provide peace of mind during your shopping experience.

Please carefully review the following terms and conditions regarding returns, exchanges, and refunds.

1. General Return Policy

We accept returns and exchanges under the following conditions:

  • Timeframe: Returns and exchange requests must be initiated within 30 days of the delivery date.
  • Condition: The product must be in its original, unworn, and undamaged condition with all original packaging, accessories, and documentation intact.
  • Proof of Purchase: A valid receipt or proof of purchase must be provided.

If the above conditions are met, you may return or exchange your product for a refund or replacement as per the terms outlined below.

2. How to Initiate a Return or Exchange

To return or exchange your order, follow these simple steps:

Step 1: Contact Our Customer Support Team

Contact Piraa’s customer support team at info@piraa.site or by calling (253) 549-2808 to initiate your return or exchange request.

Please include the following information in your request:

  • Your full name
  • Your order number
  • Reason for return or exchange
  • Whether you prefer a refund or a replacement

Step 2: Await Confirmation

Our customer support team will respond to your request within 2-3 business days. You will receive instructions on how to proceed with the return or exchange.

Step 3: Ship Your Item Back

Once your return or exchange is approved, securely package the item with its original packaging and ship it back to the address provided by our customer support team. You are responsible for the shipping costs unless the return is due to a defective item or error on our part.

Step 4: Track Your Return

We recommend using a trackable shipping service for your return to ensure it reaches us safely.

3. Conditions for Refunds

A refund will be issued for items that meet the following conditions:

  • The item is returned within 30 days of the delivery date.
  • The product is in its original, unworn condition with all original packaging, accessories, and documentation.
  • The return is approved by our customer support team.

Refund Process:

Once the returned item is received and inspected, we will process your refund. Refunds will be issued to your original payment method within 5-7 business days.

Note: Please allow additional time for your bank or credit card provider to process the refund.

4. Conditions Where Refunds Are Not Applicable

We are unable to process refunds or exchanges in the following cases:

  • The item is returned more than 30 days after the delivery date.
  • The product has been worn, altered, or damaged by the customer.
  • The item is missing original packaging, accessories, or documentation.
  • The return or exchange was requested due to a change of mind or preference without prior communication.

If you have any concerns regarding your order, we are always happy to help. Contact our customer service team to discuss potential solutions.

5. Damaged or Defective Items

If you receive a damaged or defective item, we’ll make it right. Please contact Piraa’s customer support team at info@piraa.site or (253) 549-2808 within 7 days of receipt.

What to Include:

When contacting us about a damaged or defective item, please include:

  • Your full name
  • Your order number
  • A clear description of the issue
  • Photos of the damaged or defective item

How We Handle Damaged/Defective Items:

If your item is confirmed as damaged or defective:

  • We will send a replacement at no additional cost.
  • Alternatively, we will process a full refund to your original payment method.

6. Shipping Costs for Returns and Exchanges

6.1 If the Return/Exchange Is Not Due to Our Error:

You will be responsible for the cost of return shipping unless the item is defective or incorrect.

6.2 If the Return/Exchange Is Due to Our Error:

We will cover all return shipping costs.

7. How Long Will It Take to Process My Return or Refund?

Returns:

Once your returned item is received at our warehouse, it will be inspected within 3-5 business days.

Refunds:

If your return meets our policy conditions, your refund will be processed to your original payment method within 5-7 business days after inspection.

Exchanges:

Approved exchanges will be shipped out promptly after inspection and approval of the returned item. You will receive a tracking number once the new item is shipped.

8. Contact Information

If you have additional questions or concerns about your return, refund, or exchange, please contact our customer support team:

📧 Email: info@piraa.site
📞 Phone: (253) 549-2808

Our team is available to ensure your experience with Piraa is seamless, transparent, and satisfactory.

9. Final Note

We are committed to your satisfaction and strive to provide only the best in both product quality and customer service. Our Refund and Return Policy is designed to ensure you can shop confidently and with complete peace of mind.