Sales Policy
Effective Date: December 13, 2024
Welcome to Piraa! We are dedicated to providing a seamless, secure, and enjoyable shopping experience for all our customers. This Sales Policy outlines the terms and conditions of sale for all purchases made through https://piraa.site. By placing an order with us, you agree to the terms and conditions set forth in this policy.
Please read the following carefully to understand our policies regarding the purchase, payment, shipping, and delivery of your luxury timepiece.
1. Ordering Process
When you place an order with Piraa, you are entering into a legal agreement to purchase the selected product(s) under the terms of this Sales Policy.
1.1 Placing Your Order
To place an order:
- Browse our catalog and select the item(s) you want to purchase.
- Add the item(s) to your shopping cart.
- Proceed to checkout and enter the required information (shipping address, payment details, etc.).
- Review your order and confirm your purchase.
Once the order is placed, you will receive an email confirmation containing your order details. This email serves as proof of your purchase and confirmation that your order has been received.
2. Pricing & Payment Terms
2.1 Pricing
All prices listed on https://piraa.site are in U.S. Dollars (USD) unless otherwise stated. Prices are subject to change without notice; however, the price at the time of purchase will remain fixed for the order you submit.
2.2 Payment Methods
We accept a variety of secure payment methods, including:
- Visa, MasterCard, American Express
- PayPal
- Other major credit card payment methods
Your payment is processed securely through third-party payment processors to ensure your personal information is fully protected.
2.3 Payment Authorization
When you place an order, your payment will be authorized but not charged immediately. Payment will only be processed once your order is ready to ship.
3. Order Confirmation & Changes
After placing your order, you will receive a confirmation email with your order details. Please review your order carefully upon receipt of this email.
If you notice any discrepancies or need to make changes to your order (e.g., address, item selection, or payment information), contact our customer service team within 24 hours of placing your order at:
📧 info@piraa.site
📞 (253) 549-2808
Note: Once an order has been processed, changes may not be possible.
4. Shipping Information
We work with trusted shipping providers to ensure your order is delivered securely and on time.
4.1 Shipping Times
Orders are typically processed within 1-2 business days after payment confirmation. Delivery times depend on your location:
- Domestic U.S. Orders: 5–7 business days
- International Orders: 7–14 business days (depending on customs clearance and destination)
4.2 Shipping Costs
Shipping costs depend on your location and will be calculated at checkout. Certain promotions or special events may include free shipping for eligible orders.
4.3 Delays in Shipping
While we strive for timely delivery, unforeseen circumstances such as natural disasters, holidays, or global disruptions (e.g., supply chain delays) may affect delivery times. If there is a significant delay in processing your order, we will notify you via email.
5. Order Cancellation
5.1 Cancellation by the Customer
If you wish to cancel your order, contact our customer support team within 24 hours of placing the order. Canceled orders may not be guaranteed, as processing may have already begun.
5.2 Cancellation by Piraa
We reserve the right to cancel any order at our discretion. Reasons for cancellation may include:
- Unavailability of the product
- Payment processing failure
- Fraudulent activity or suspected fraud
If your order is canceled, we will notify you via email, and any authorized payment will be refunded to the original payment method within 5–7 business days.
6. Delivery & Acceptance of Goods
Upon delivery of your order, you are responsible for inspecting the package for any visible damage. If you notice any issues (e.g., damaged packaging, missing items, or defective products), contact our customer service team within 7 days of delivery at info@piraa.site or (253) 549-2808.
Refusing delivery or failing to inspect the package may limit your ability to request a refund or replacement.
7. Returns & Refunds
7.1 Eligibility for Returns
Customers may return or exchange products within 30 days of delivery if the product meets the following conditions:
- The product is in its original, unworn condition with all original packaging and documentation.
- The return request is made within 30 days of receiving the item.
7.2 Refund Processing Time
Once the returned item is received and inspected, we aim to process refunds within 5-7 business days to the original payment method.
For additional details regarding returns, refer to our Refund and Return Policy.
8. Warranty
All watches sold by Piraa are backed by a manufacturer’s warranty (if applicable). This warranty covers defects in material or workmanship under normal use but does not cover damage caused by misuse, accidents, alterations, or improper care.
If you experience any issues covered under the warranty, contact our customer support team at info@piraa.site or (253) 549-2808 for assistance.
9. Customer Responsibilities
When purchasing products through Piraa, you agree to:
- Provide accurate and complete information during the checkout process.
- Review your order carefully before submission.
- Monitor delivery notifications and inspect packages promptly upon receipt.
- Contact Piraa customer support if any issues arise regarding your order.
10. Limitation of Liability
To the fullest extent permitted by law, Piraa is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use any purchased product. Our total liability is strictly limited to the purchase price paid by the customer for the specific product in question.
11. Contact Us
If you have any questions or concerns about our Sales Policy, contact us:
📧 Email: info@piraa.site
📞 Phone: (253) 549-2808